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FAQ

Custom Orders and Packaging Design
Can you design a custom box based on my product’s dimensions?
Do you help with layout or packaging design?
Can you design an insert if I don’t have the physical product?
Printing
What printing methods do you offer for boxes?
What is the difference between digital and screen printing?
Can you print a logo or a full design?
Can you print on the inside of the box as well?
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Order Process & Box Configurator Usage
Why can’t I see the 3D view in the configurator?
Sustainability & Environmental Responsibility
What materials is corrugated cardboard made from and how much recycled fiber does it contain?
Technical Questions
Why does the box weight shown on the invoice differ from the actual weight?
Packaging Samples & Prototypes
Can I order a sample box with Braille text?
How long does it take to prepare a box prototype?
How can I pick up a packaging sample / prototype?
Where should I send items for packaging design?